Register for our webinar on September 6, 2017

How to build decision models and automate them using the case of luggage claim handling


The decisions a company takes on a daily basis have a big impact on its performance and success. A wrong decision can hurt your organization by costing you a lot of money or by damaging your reputation. It is thus vital that the company stays in charge of the decisions it makes, to govern and manage them as best as possible. Decision modeling is the best way to do so. By creating and automating decision models using our Avola Decision platform, you ensure that the decisions are taken rapidly and consistently. The same input will always lead to the same conclusion and action. Yet automating decision models using Avola Decision doesn’t just ensure consistency, it also allows you to govern, manage and automate your decisions yourself, without needing to involve IT. If you want to read more on what decision modeling is and why your business needs to implement it, you can find our article on the topic here.


What is the case about?


The best way to show you how decision modeling works is through the use of a case. Imagine a person is on vacation, and upon arrival they notice that their laptop has been damaged and their money stolen. So they file a claim with their travel insurance company, who then has to figure out whether the person and the object are covered, and if so, how much restitution they are entitled to.

During the webinar, we will show you how to create, validate and automate the decision models needed to answer the previous questions. Once the decision models are automated, the process of calculating the restitution will be transparent, flexible and efficient.

When will the webinar take place?

The webinar takes place on September 6, 2017 at 3PM CEST, and will take 45 to 60 minutes.

You can sign up by filling in the contact form

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Past Avola Decision Event

Sorry, you missed out on this event! If you want to stay up to date on the events and trainings we are hosting, you can follow us on Twitter and LinkedIn.

On February 23rd, Bizzoscope Consulting invites you for a ground-breaking event in which we will highlight and demonstrate how business and IT can rock and swing again in their joint journey towards excellent customer service, controlled straight-through processing and real business agility.

To make this event swing, our master chef carefully composed a highly balanced but exquisitely tasteful menu:

  • From Dirty Dancing to Deployable Decisions: a keynote speech by Prof. Jan Vanthienen, world authority on decision modeling & management and key contributor to the OMG’s Decision Model and Notation (DMN) standard;
  • Avola Decision – the Business at the Steering Wheel Again: the vision and philosophy behind the world’s first business-centric platform for end-to-end decision management, by Avola product owner Stefaan Lambrecht and Avola CTO Bart Dupon;
  • The Proof of the Pudding: two pioneer Avola Decision customers, BAM and DEKRA, about their decision management implementation successes.
  • Musical Appetizers and Digestives: This 3-course menu will be served with some delightful musical appetizers and digestives by Wannes Cappelle (solo, Het Zesde Metaal).

Let's take a look at the menu.

1. Jan Vanthienen: From Dirty Dancing to Deployable Decisions

Some things in life should be simple and easy. The business should be able to define, automate and maintain its decision logic without too many intermediaries, hurdles or steps.

Decision Modeling with DMN enables this decision transformation in the digital world. It allows to model and implement the numerous small or big decisions the business has to take every day. And it does so in a way which ensures correctness and consistency from the start. No more dirty dancing.

This presentation, by Prof. J. Vanthienen, takes you from the secrets behind the standard to the sweet harmony of productive decision management.

2. Avola Decision: The Business at the Steering Wheel Again

The old world: whenever the business wants to automate or automatically support business or decision logic, they are forced to explain their requirements to IT, who then code it into a kind of blackbox solution that becomes intransparent to the business users. Result: slow time-to-market, lack of governance and control, and a lot of frustration.

In 2009, “decision modeling” provides a methodology that promises to put the business at the steering wheel again.

Mid 2013, Stefaan Lambrecht and Bart Dupon grasp the huge potential of this new methodology for their customers to achieve real business agility and bridge the gap between business and IT. They undertake some R&D and start building the first version of Avola Decision, a Dutch/Belgian venture. In Spring 2014, the first Bizzoscope customers start using Avola Decision.

In parallel, the Object Management Group (O.M.G.) starts developing a universal standard for decision modelling, called DMN, which stands for Decision Modeling and Notation. The first version of this standard is released in September 2014.

By the end of 2016, approximately 20 customers successfully implemented Avola Decision in the BeNeLux. And Avola Decision gets its first American customer.

3. The Proof of the Pudding: Customer Success Stories

And as the proof of the pudding is always in the eating, we are proud to let two of our customers, from different industries, come and present what business challenges they were able to solve using Decision Modeling and the Avola Decision platform.

BAM will present how they were able to harmonize and transparently implement the application of 5 different collective labor agreements across a multitude of legal entities, for the payroll administration of more than 5.000 employees.

DEKRA will highlight how decision management helped them to flexibly streamline the claim handling processes for their insurance customers.

Two exciting business cases illustrating the added value and increased time-to-market Avola Decision can bring to whatever organisation.

Other examples of Avola Decision successes are:

  • 100% straight-through processing of medical acceptance for a life insurance company;
  • Automated mortgage risk acceptance for a financial institution;
  • Straight-through processing of insurance claims for several insurance companies;
  • Dynamic approval and allocation of temporary staff needs for a few hundred sites of a major catering company;
  • Insurance premium calculations for a transportation insurance company;
  • Quality control and assurance algorithms for a large fruit and vegetable distribution company

4. Musical Appetizers and Digestives: Wannes Cappelle (solo, Het Zesde Metaal)

To take a break between the 3 courses, we are happy to bring musical appetizers and digestives to you. We'll be treated to some excellent music by Wannes Cappelle (solo, Het Zesde Metaal).

Het Zesde Metaal is a band that turns heads. They've been nominated for 4 Music Industry Awards, and have been added to the line up of just about every Belgian summer festival in the past years. Their concerts are systematically sold out in Belgium, and next spring they will be touring The Netherlands. But first, we are happy to bring Wannes Cappelle, the front man of Het Zesde Metaal, to Het Depot.

The songs of Het Zesde Metaal are sung in West Flemish, the dialect Wannes Cappelle was brought up with. It's the use of this dialect that makes this band stand out. The lyrics are packed with witty poetry. Live, Cappelle proves himself a true storyteller and entertainer between songs.

When and where is this event taking place?

You're welcome to join us on February 23rd at 13h30 , at Het Depot in Leuven (BE).

How to get there

Het Depot is very easy to reach, no matter the type of transport you prefer.

By train: Het Depot is located across the train station of Leuven. You can simply exit the station, and you'll find Het Depot tucked in the right corner of the square.

By bus: Next to the train station, there are also bus stops. If you take the bus to Leuven Station, you'll end up at Martelarenplein too.

By car: Het Depot is situated on the Martelarenplein, in the center of Leuven. Underneath the square, there is parking available at Parking De Bond. If this underground parking happens to be full, you might find a spot in the parking of Kinepolis (Bondgenotenlaan) which is close to Het Depot as well.